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Audio Response
 



Audio Response

All members are provided with a  card for use with our audio response system. This card will enable you unlimited access to your account from anywhere in the United States, 24 hours a day, 7 days a week, at no charge to you. 
We refer to our Audio Response as "SIS".

Please use the 1-800 number only when you are outside of the local calling area.

Make sure your touch-tone phone is set to tone, not pulse, or you will experience difficulty when using our system. To access your account, enter the account number shown on your membership card.

The action codes are the two digits on the right hand side of your "SIS" card, or see the table below.

If you have any questions or experience any problems, please contact the Credit Union at (530) 842-1694,  or (530) 926-6471.

Here's a table of commands available to members:

Command

530-842-4830

1-800-755-4SIS (4747)

Balance Information

 
    Share Savings 01
    Draft Checking 02
    Line of Credit 03
    Balance/any suffix 09

Account History

 
    Any Suffix (up to 45 days) 10

Checks Cleared

 
    Last service (up to 45 days) 14
    Specific check # 15

Funds Transfers

 
    Savings to Checking 21
    Checking to Savings 22
    Transfer between two Accounts 28
    Transfer between two suffixes 29

Dividends/Interest

 
    Share Savings 41
    Draft Checking 42
    Interest Line of Credit 43
    Any suffix 49

Payroll/Direct Deposit Info

 
    Share Savings 11
    Draft Checking 12

Deposit Information

 
    Share Savings 16
    Draft Checking 17
    Deposit/Any Suffix 19

Check Withdrawals*

 
    From Savings 31
    From Checking 32

ATM Withdrawals

 
    Draft Checking 52

ACH Withdrawals

 
    Share/Savings 53
    Draft/Checking 54

Account Withdrawals

 
    Any Share Suffix 59

Miscellaneous

 
    Current Dividend and Interest Rate 91
    Change Personal ID (PIN) 93
    Change to Different Account# and PIN 97
    HELP Information 98
    End Call 99

Account numbers:

Suffix

Account

01 Share Saving (3 transfers per month only)
02 Christmas Club (transfers not allowed)
03 IRA (transfers not allowed)
04 Vacation shares
70-74 Share Draft & Checking (unlimited)
80-84  Secondary Shares (3 transfers per month only)
85 Money Market (three transfers per month if balance over $2500.00)
21 Visa
75 Overdraft loan

For suffixes on any other loans you may have, please refer to your statement or contact the Credit Union.

*Check Withdrawals
The check will be printed in the MEMBER'S name only and will be mailed to the member's address on file at the time of the request.

If you are trying to obtain any information that is not listed above and/or you are having difficulty with this Member Service, please contact us IMMEDIATELY at 530-842-1694.

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