Careers

Position Summary:
The Member Service Representative is responsible for conducting a variety of accurate financial transactions while delivering exceptional service to members. This role requires strong attention to detail, product knowledge, and the ability to build relationships by identifying and meeting member needs.

Key Responsibilities:

• Process a wide range of financial transactions, including deposits, withdrawals, payments, and transfers, with a high degree of accuracy and efficiency.
• Provide outstanding member service by addressing inquiries, resolving issues, and ensuring a positive member experience.
• Maintain up-to-date knowledge of credit union products, services, policies, and procedures.
• Identify opportunities to recommend appropriate credit union products and services to members and prospective members.
• Educate members on available financial solutions to meet their needs and goals.
• Ensure compliance with all regulatory requirements, credit union policies, and security procedures.
• Balance daily transactions and maintain accurate records.
• Document member interactions and maintain accurate records in internal systems.

Qualifications:

• Strong customer service and communication skills.
• Attention to detail and ability to handle financial transactions accurately.
• Basic knowledge of financial products and services (preferred).
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous cash handling or banking/credit union experience (preferred).

Salary Range: $20.00 - $29.08

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Position Summary:
Answering the phones and member services, with some floating to other positions as needed.  This position will serve as a liaison between the member and the credit union.  Responsible for providing account information and professionally handling members’ daily credit union needs.  Will provide a variety of transaction services to members.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls in a professional and efficient manner.
• Perform financial transactions such as transfers, payments, account maintenance, and other service requests with accuracy and attention to detail.
• Respond to member inquiries, resolve issues, and provide clear, accurate information regarding accounts, products, and services.
• Deliver outstanding member service by building rapport and ensuring a positive experience during each interaction.
• Stay current on credit union products, services, policies, and procedures.
• Identify member needs and recommend appropriate products and services.
• Educate members on digital services, account options, and financial solutions to support their goals.
• Ensure compliance with all regulatory requirements, security protocols, and credit union policies.
• Document member interactions and maintain accurate records in internal systems.

Qualifications:

• Strong customer service and communication skills.
• Attention to detail and ability to handle financial transactions accurately.
• Basic knowledge of financial products and services (preferred).
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous cash handling or banking/credit union experience (preferred).

Salary Range: $20.00 - $29.08

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Position Summary:
The Loan Officer is responsible for delivering exceptional member service while originating, processing, and managing loan applications. This role requires strong financial knowledge, attention to detail, and the ability to build relationships by identifying member borrowing needs and recommending appropriate lending solutions, including indirect lending channels.

Key Responsibilities:

• Interview members and prospective members to evaluate financial needs and recommend appropriate loan products, including consumer, personal, and real estate loans.
• Guide applicants through the loan process by explaining products, terms, and requirements in a clear and professional manner.
• Collect and review loan applications, credit reports, and supporting documentation to ensure completeness and accuracy.
• Submit loan packages for approval and communicate decisions to members in a timely manner.
• Review and process loan applications received through indirect lending partners  in a timely and accurate manner.
• Evaluate indirect loan submissions to ensure compliance with credit union lending guidelines and risk tolerance.
• Identify opportunities to recommend appropriate credit union products and services to members and prospective members.
• Maintain up-to-date knowledge of lending products, policies, procedures, and regulatory requirements.
• Ensure compliance with all applicable laws, regulations, and internal controls.
• Provide ongoing support to members throughout the loan lifecycle, including follow-up and relationship management.
• Meet or exceed individual and team production and service goals.

Qualifications:

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Ability to work in a fast-paced, goal-oriented environment.
• Knowledge of lending practices, loan underwriting basics, and financial analysis (preferred).

Salary Range: $21.82 - $30.39

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Position Summary:
The Universal Teller is responsible for delivering exceptional member service while performing a full range of financial transactions and supporting lending activities. This role combines traditional teller functions with account servicing and loan application support, requiring strong product knowledge, attention to detail, and relationship-building skills.

Key Responsibilities:

• Process a wide variety of financial transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Provide outstanding member service by addressing inquiries, resolving issues, and ensuring a positive, personalized experience.
• Assist members with completing loan applications and explaining loan products and terms.
• Identify member financial needs and recommend appropriate credit union products and services, including deposit accounts, loans, and digital solutions.
• Maintain up-to-date knowledge of credit union products, lending guidelines, policies, and procedures.
• Ensure compliance with all regulatory requirements, internal controls, and security procedures.
• Balance cash drawer and maintain accurate transaction records.
• Support account maintenance activities such as opening accounts, updating member information, and servicing existing accounts.
• Educate members on loan options, application processes, and financial solutions.

Qualifications:

• Strong customer service and communication skills.
• Attention to detail and ability to handle financial transactions accurately.
• Basic knowledge of financial products and services (preferred).
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous cash handling or banking/credit union experience (preferred).

Salary Range: $20.00 - $29.08

Apply Today